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Is Customer Service for you?

Strong customer service will identify which companies are successful and which are not, it's essential that companies develop lasting relationships with their customers.

So it's very important that business' go out of their way to meet the needs of their clients.

Our customer service apprenticeships give you the necessary skills and experience to do just that.

What will Customer Service Involve?

Some of the topics you will cover in the workplace include:

  • Promote additional services or products to customers.
  • Process customer service information.
  • Recognise and deal with customer queries, requests and problems.
  • Resolve customer service problems.
  • Support customer service improvements.

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Approved Mortgages

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My Story

Shauna James

Business Administrator
Office: Hedley's Solicitors

Shauna James

After studying for her A Levels at college, Shauna decided to apply her skills into a workplace based apprenticeship...

Read more...