skip to main content

National Vocational Qualifications (NVQs) are work-related, competence based qualifications. They are sector specific, set by the industry themselves, and reflect the skills and knowledge required to do a job effectively. They are work based qualifications and as a result focus on practical performance as well as knowledge and understanding.

NVQs enable businesses to move ahead as staff will be more productive and gain the confidence to take on new roles and responsibilities. Staff motivation will be improved, which in turn will minimise staff turnover. In addition, they give employers the opportunity to develop an efficient multi-skilled workforce.

Milltech offer NVQs in the following areas:

 

Business and Administration

NVQ Level 2 NVQ in Business and Administration.

There are 4 mandatory units in the Business & Administration NVQ Level 2 which cover:

  • Manage own performance in a business environment
  • Improve own performance in a business environment
  • Work in a business environment
  • Communicate in a business environment

Plus optional units (example of the types of units you could choose from below):

  • Store and retrieve information
  • Use office equipment
  • Solve business problems
  • Produce documents in a business environment
  • Support the organisation of meetings
  • Use electronic message systems
  • Use a diary system
  • Take minutes
  • Meet and welcome visitors

NVQ Level 3 in Business & Administration

The 4 mandatory units from the NVQ Level 3 which cover:

  • Manage own performance in a business environment
  • Evaluate and improve own performance in a business environment
  • Work in a business environment
  • Communicate in a business environment

Plus optional units (example of the types of units you could choose from below):

  • Solve business problems
  • Supervise an office facility
  • Plan and organise meetings
  • Develop a presentation
  • Use customer service as a competitive tool
  • Monitor and solve customer service problems
  • Order products and services

Full Commercial costs:

Full Funding and Partial Funding available subject to eligibility

Level 2 - £995

Level 3 - £1,200

Customer Service

NVQ Level 2 in Customer Service.

There are 2 mandatory units in the NVQ Level 2 which cover:

  • Prepare yourself to deliver good customer service
  • Provide customer service within the rules

Plus 5 optional units to choose from 4 themes (the themes are listed below)

  • Theme: Impression and image
  • Theme: Delivery
  • Theme: Handling Problems
  • Theme: Development and improvement

NVQ Level 3 in Customer Service

There are 2 mandatory units in the NVQ Level 3 which cover:

  • Understand customer service to improve service delivery
  • Know the rules to follow when developing customer service

Plus, 6 optional units to choose from 4 themes (the themes are listed below)

  • Theme: Impression and image
  • Theme: Delivery
  • Theme: Handling Problems
  • Theme: Development and improvement

Full Commercial costs:

Full Funding and Partial Funding availble subject to eligibility

Level 2 - £995

Level 3 - £1,200

Motor Vehicle

Light Vehicle and Heavy Vehicle

There are 7 different units in the NVQ Level 2 which cover:

  • Routine vehicle maintenance
  • Removing and replacing engine components
  • Removing and replacing electrical components
  • Pre and post work inspection
  • Removing and replacing vehicle transmissions
  • Vehicle valeting

Full Commercial costs:

Full Funding and Particial Funding available subject to eligibility

Level 2 - £1,295 

Vehicle Parts

NVQ Level 2 in Vehicle Parts Operations

NVQ units covered include:

  • Good housekeeping
  • Maintain good working relationships
  • Select and issue vehicle parts
  • Process non stock items
  • Develop customer relations
  • Minimise health and safety risk
  • Give customers a good impression
  • Receive and store parts
  • Process returned goods and materials
  • Display stock to promote sales

Full Commercial costs:

Full Funding and Partial Funding available subject to eligibility.

Level 2 - £1,295

 

Management

Full Funding and Partial Funding available subject to eligibility. 

Level 3 - £1,500

Team Leading

Full Commercial costs:

Full Funding and Partial Funding available subject to eligibility.

Level 3 - £995

 

For further information and advice on NVQs, please contact us at info@milltech-ltd.co.uk or phone us on 0191 5100 414.

Latest News Latest Opportunities

Email us
Text PACK to 07931 645223
Call 0191 510 0414

"Milltech have been great, providing me with all the support needed to complete the work."

Beverly Callaghan

"I have no hesitation in recommending Milltech Training to other surgeries or businesses."

Declan Howe

"We would recommend Milltech Training to other companies."

Blueline Taxis

"We have been very well looked after at Milltech"

Mouchel

"Milltech are a long standing partner of ours, and we have been extremely happy with the support we receive."

Les Potts

"I would not hesitate to recommend Milltech to any business that is considering taking an apprentice on."

Approved Mortgages

"Milltech have showed me that if you put the effort in, you reap the rewards. I will be forever grateful. Thank-you."

Jack Bart

My Story

Group Training at Milltech

Business & Administration and Customer Service Training

Group Training at Milltech

This picture shows part of a group training session at the Milltech Training Centre...

Read more...

Child Exploitation and Online Protection Centre

can you afford not to?