National Vocational Qualifications (NVQs) are work-related, competence based qualifications. They are sector specific, set by the industry themselves, and reflect the skills and knowledge required to do a job effectively. They are work based qualifications and as a result focus on practical performance as well as knowledge and understanding.
NVQs enable businesses to move ahead as staff will be more productive and gain the confidence to take on new roles and responsibilities. Staff motivation will be improved, which in turn will minimise staff turnover. In addition, they give employers the opportunity to develop an efficient multi-skilled workforce.
Milltech offer NVQs in the following areas:
Business and Administration
NVQ Level 2 NVQ in Business and Administration.
There are 4 mandatory units in the Business & Administration NVQ Level 2 which cover:
- Manage own performance in a business environment
- Improve own performance in a business environment
- Work in a business environment
- Communicate in a business environment
Plus optional units (example of the types of units you could choose from below):
- Store and retrieve information
- Use office equipment
- Solve business problems
- Produce documents in a business environment
- Support the organisation of meetings
- Use electronic message systems
- Use a diary system
- Take minutes
- Meet and welcome visitors
NVQ Level 3 in Business & Administration
The 4 mandatory units from the NVQ Level 3 which cover:
- Manage own performance in a business environment
- Evaluate and improve own performance in a business environment
- Work in a business environment
- Communicate in a business environment
Plus optional units (example of the types of units you could choose from below):
- Solve business problems
- Supervise an office facility
- Plan and organise meetings
- Develop a presentation
- Use customer service as a competitive tool
- Monitor and solve customer service problems
- Order products and services
Full Commercial costs:
Level 2 - £995
Level 3 - £1,200
Partial funding may be available subject to eligibility.
Customer Service
NVQ Level 2 in Customer Service.
There are 2 mandatory units in the NVQ Level 2 which cover:
- Prepare yourself to deliver good customer service
- Provide customer service within the rules
Plus 5 optional units to choose from 4 themes (the themes are listed below)
- Theme: Impression and image
- Theme: Delivery
- Theme: Handling Problems
- Theme: Development and improvement
NVQ Level 3 in Customer Service
There are 2 mandatory units in the NVQ Level 3 which cover:
- Understand customer service to improve service delivery
- Know the rules to follow when developing customer service
Plus, 6 optional units to choose from 4 themes (the themes are listed below)
- Theme: Impression and image
- Theme: Delivery
- Theme: Handling Problems
- Theme: Development and improvement
Full Commercial costs:
Level 2 - £995
Level 3 - £1,200
Partial funding may be available subject to eligibility.
Motor Vehicle
Light Vehicle and Heavy Vehicle
There are 7 different units in the NVQ Level 2 which cover:
- Routine vehicle maintenance
- Removing and replacing engine components
- Removing and replacing electrical components
- Pre and post work inspection
- Removing and replacing vehicle transmissions
- Vehicle valeting
Full Commercial costs:
Level 2 - £1,295
Partial funding may be available subject to eligibility.
Vehicle Parts
NVQ Level 2 in Vehicle Parts Operations
NVQ units covered include:
- Good housekeeping
- Maintain good working relationships
- Select and issue vehicle parts
- Process non stock items
- Develop customer relations
- Minimise health and safety risk
- Give customers a good impression
- Receive and store parts
- Process returned goods and materials
- Display stock to promote sales
Full Commercial costs:
Level 2 - £1,295
Partial funding may be available subject to eligibility.
Management
Full Commercial costs:
Level 3 - £1,500
Partial funding may be available subject to eligibility.
Team Leading
Full Commercial costs:
Level 3 - £995
Partial funding may be available subject to eligibility.
For further information and advice on NVQs, please contact us at info@milltech-ltd.co.uk or phone us on 0191 5100 414.
