Food Service – Level 2 Diploma
This course is for you if work in the food and beverage service industry in front of house or you want to move into that role. If you would like to fill in any gaps in your front of house skills, perhaps to advance to a more senior position, or if you would like to develop and improve skill to be able to work in the industry. Learn about what is good service, communication skills, serving food and beverage to industry standards.
This can be done whilst working in TASTE the college restaurant preparing and serving drinks, taking orders and providing table service.
These qualifications are aimed at waiter, waitress bar staff, supervisors/learners who want to further develop their understanding of good customer service, serving food and drinks [hot and cold]. Food safety laws around serving hot and cold food.
Students joining this programme are required to purchase a uniform and basic set of equipment. To help keep costs to a minimum, these items are available to buy through Catering Department. If you have any concerns regrading the cost of the uniform, please discuss this at your interview as we may be able to help meet some of the expense.
Recognise customer profiles in hospitality and how customers have different needs; know the business vision and values, its main competitors, how it fits into the wider hospitality industry and how own area of work contributes to achieving business targets
Use clear and engaging communication to establish a good rapport with customers and ask relevant questions to determine their needs; perform activities to positively promote business/brand standards; support team members to ensure that the products and services delivered are of a high quality.
Proactively support the reputation of the business and be aware of how it compares with its competitors; take a friendly and outgoing approach and enjoy talking and interacting with others; take feedback from customers seriously and actively improve own customer service in line with business/brand standards
Those with an annual wage bill of less than £3m do not pay the Apprenticeship Levy. Instead, 95% of each apprenticeship is funded by the government whilst a 5% investment is required by the employer to enhance the skills of their employee.
You need to provide proof [certificates] of having a GCSE in Maths and English grades A-C.
You will need to get a minimum of Entry 3 on the college initial on-line assessment for English and maths. If you are 16-18 and do not have GCSE English and Maths A-C you will continue to study both at college. GCSE grade D will mean you are enrolled in GCSE classes, below D you will be enrolled on Functional Skills classes.
Level one food & beverage qualification or equivalent industry experience A good school reference.