Hospitality and Catering Principles – Level 2 Certificate
A Certificate in Hospitality and Catering Principles can help you get a job in the hospitality and catering industry or move up in your career in the sector. There are options focussed on food and beverage service, front office, house-keeping and professional cookery.
These qualifications are also designed to give you the underpinning knowledge that can help you achieve the apprenticeship in hospitality.
The Certificate in Hospitality and Catering Principles is for anyone who works, or wants to work in hospitality and catering.
You don’t need any previous experience, the qualification can be achieved within a college environment or within employment.
This level will suit you if you have some knowledge and skills in the industry – probably from a role where you work under supervision. You want a formal qualification that will help you in your hospitality career. You may be taking the qualification as part of an apprenticeship.
Recognise customer profiles in hospitality and how customers have different needs; know the business vision and values, its main competitors, how it fits into the wider hospitality industry and how own area of work contributes to achieving business targets
Use clear and engaging communication to establish a good rapport with customers and ask relevant questions to determine their needs; perform activities to positively promote business/brand standards; support team members to ensure that the products and services delivered are of a high quality.
Proactively support the reputation of the business and be aware of how it compares with its competitors; take a friendly and outgoing approach and enjoy talking and interacting with others; take feedback from customers seriously and actively improve own customer service in line with business/brand standards
Those with an annual wage bill of less than £3m do not pay the Apprenticeship Levy. Instead, 95% of each apprenticeship is funded by the government whilst a 5% investment is required by the employer to enhance the skills of their employee.