Hospitality Supervision – Level 3 Diploma
This level will suit you if you’ve worked in the hospitality industry for some time – you have plenty of experience, and you might already supervise others or manage resources. You want to develop your knowledge and skills, perhaps to move into a management role within the sector. You complete five core units:
- Lead a team to improve customer service
- Develop productive working relationships with colleagues
- Provide leadership for your team
- Contribute to the control of resources
- Maintain the health, hygiene, safety and security of the working environment.
Recognise customer profiles in hospitality and how customers have different needs; know the business vision and values, its main competitors, how it fits into the wider hospitality industry and how own area of work contributes to achieving business targets
Use clear and engaging communication to establish a good rapport with customers and ask relevant questions to determine their needs; perform activities to positively promote business/brand standards; support team members to ensure that the products and services delivered are of a high quality.
Proactively support the reputation of the business and be aware of how it compares with its competitors; take a friendly and outgoing approach and enjoy talking and interacting with others; take feedback from customers seriously and actively improve own customer service in line with business/brand standards
Those with an annual wage bill of less than £3m do not pay the Apprenticeship Levy. Instead, 95% of each apprenticeship is funded by the government whilst a 5% investment is required by the employer to enhance the skills of their employee.
18 – 24 years old working 21 hrs or above in a relevant job role. All aged groups, must be employed or working voluntary in a relevant job role